The tech behind connected, productive workforces


Originally a short-term solution to the challenges of lockdown, remote work is here to stay, along with more flexible, ‘hybrid’ working models. While giving businesses and employees alike unprecedented flexibility, it does pose some challenges from communication and collaboration perspectives.

In particular, it can be difficult to keep the lines of connection between employees fast and easy when working in different places on different days. But at a time when the ability to work from home is becoming an employee expectation, businesses have to find a way to make it work, or risk losing out on retaining and acquiring the best talent.

This blog explores how technology can help make collaboration anywhere, any time, a user-friendly and practical reality.

The need to stay connected

According to the Office for National Statistics, almost a quarter of UK employees were working under a hybrid model as of May 2022. Those who do so tend to have a much more positive view of their jobs, reporting a better work/life balance. This is for many reasons: the ability to juggle work and personal responsibilities more easily; saving time and money by commuting less often; and feeling more trusted and valued by their employer to do their job out of direct sight of management.

However, even the most committed hybrid or remote worker still needs to be able to communicate with colleagues easily. This especially applies to group collaboration, given that the average employee spends 37% of their time in meetings . To be as communicative and productive at home as they are in the office, every employee needs reliable access to video conferencing, collaboration and audio-visual platforms, every time they need them.

In turn, the presence of dependable platforms reduces the often-heavy burden on IT teams, who can find it time-consuming to keep those working from home connected when problems arise.

Bridging the gap with technology

This is where good technology is indispensable, especially when a range of different solutions combine and integrate to give employees seamless communication options across a range of different platforms. These can include (and are not necessarily limited to) video conferencing, instant messaging, project management tools and cloud storage. Collectively, they enable 100% productivity for every employee, wherever and whenever they’re working.

The Vantage platform is an excellent example of how these solutions can come together and be maintained for maximum uptime. It is a real-time monitoring platform that allows businesses to check the status and condition of all their workspace solutions in real time, through a central dashboard. SCC’s expert team of Vantage engineers can immediately detect and respond to any issues as soon as they arise, so that downtime (and therefore business disruption) is minimised.

The benefits of
rapid-response monitoring

The combination of multi-platform monitoring, and expert engineers able to fix problems quickly and effectively, means Vantage can have a positive impact throughout an organisation. As well as minimising disruption (as mentioned above), businesses will also be able to take advantage of the following features:

  • Unified view for rooms and devices – The platform consolidates health information from multiple sources, presenting a complete picture of all rooms and devices in your estate.
  • 24/7 Monitoring – Always stay informed with Vantage’s constant monitoring capabilities.
    Our platform works round the clock to ensure all your AV equipment is running optimally.
  • Powerful alert engine – With Vantage’s robust alert engine, you can configure alerts to match your specific needs.
  • Faster issue detection – The Vantage intelligent engine pinpoints device health issues swiftly, allowing you to take immediate action, keeping your meeting rooms functional and efficient.
  • Remote triage & diagnostics – Vantage’s remote access feature streamlines triage
    and diagnostics. You can access your AV equipment from anywhere, reducing the need for onsite visits and ensuring your devices are always ready for your next meeting.
  • Expedited issue resolution – By integrating with your existing ticketing system, Vantage expedites issue resolution.
  • Improved reporting – Vantage helps identify root causes and trends, giving you actionable insights to improve your AV equipment’s performance.
    With Vantage, you have the data you need to make informed decisions.
  • Reduced room downtime – Our platform reduces room downtime by swiftly detecting, diagnosing, and resolving issues.
    With Vantage, you can ensure your meeting rooms are always ready for business, facilitating smoother, more efficient operations.


Given the multitude of solutions and collaboration platforms that the modern employee has to use – wherever they work – integration and centralisation is the key to removing many of the headaches that this complexity can generate. This doesn’t just apply to the employees using these solutions, but also to the IT teams responsible for managing them. That’s where being able to oversee every solution through one monitoring platform like Vantage can make a real all-round difference to every business.

Learn more about Vantage
Learn how Vantage works and how we can provide a tailored service for your business here.

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