Long term service support for University of Hertfordshire

When we encounter a problem, we report this to the Visavvi helpdesk who immediately see if it’s an issue they can help with, sometimes it’s simply a user error, but if not the helpdesk usually advises of a work around to get us going until an engineer arrives. They always try to help get the facility back up and running as soon as possible.”

AV service and maintenance

For the last seven years, Visavvi have been proud to support the fantastic teaching and learning spaces at the University. With an extensive and diverse range of facilities on offer, the AV maintenance team designed a bespoke proactive and reactive service schedule to ensure students and academics alike could enjoy a seamless educational experience.

During the contract, Visavvi has provided over 245 preventative maintenance visits, an average of nearly 3 proactive service visits per month. Each visit is scheduled around the very busy university timetable and timed strategically to minimise disruption to teaching services. Things do occasionally go wrong with technology and Visavvi have carried out over 500 reactive service calls, sometimes to remedy a simple loose connection or address a more serious equipment hardware failure. Visavvi engineers attend site in line with the University’s agreed bespoke Service Level Agreement and resolve the problems quickly and efficiently.

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