AV maintenance projection remedy for The Royal Society of Medicine
Recurring technical problems are extremely frustrating and can be very difficult to …More
The University of Hertfordshire is well known for its modern and comprehensive facilities, making it a leading academic campus with an inspiring 96.1 % employment rate for graduate students.
The University is constantly updating with a vision for developing a twenty-first century campus offering a range of comprehensive facilities – including a £10m Law Court building and £50m state-of-the-art Science building and a £250,000 auto-mobile simulator to name a few.
When we encounter a problem, we report this to the Visavvi helpdesk who immediately see if it’s an issue they can help with, sometimes it’s simply a user error, but if not the helpdesk usually advises of a work around to get us going until an engineer arrives. They always try to help get the facility back up and running as soon as possible."
For the last seven years, Visavvi have been proud to support the fantastic teaching and learning spaces at the University. With an extensive and diverse range of facilities on offer, the AV maintenance team designed a bespoke proactive and reactive service schedule to ensure students and academics alike could enjoy a seamless educational experience.
During the contract, Visavvi has provided over 245 preventative maintenance visits, an average of nearly 3 proactive service visits per month. Each visit is scheduled around the very busy university timetable and timed strategically to minimise disruption to teaching services. Things do occasionally go wrong with technology and Visavvi have carried out over 500 reactive service calls, sometimes to remedy a simple loose connection or address a more serious equipment hardware failure. Visavvi engineers attend site in line with the University’s agreed bespoke Service Level Agreement and resolve the problems quickly and efficiently.
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