The phrase ‘mission critical’ neatly sums up the importance of our brief to transform incident support technology for Yorkshire Water. Every single day, the authority has to supply a staggering 1.24 billion litres of drinking water to the county, as well as parts of Lincolnshire and Derbyshire.
A fast and effective response to emergencies is vital. From a sewer flood in a Dales village, to a burst pipe in the 62,000-mile-long pipe network, to a potentially disastrous pollution incident, the authority needs its central incident room at Bradford to be all-seeing, all-hearing and always ready for action.
With the objectives clear, we shaped the consultation process around the operational benefits we could deliver along with the technology. The challenge to Visavvi was to help the incident response team collaborate more effectively with a seamless sharing of real-time video, audio and data. In the end, it had to be Yorkshire Water customers who benefitted.