Visavvi improves emergency response at Yorkshire Water

Many thousands of homeowners and businesses rely on Yorkshire Water to keep our most precious commodity flowing. Incidents and emergencies can have serious repercussions. So when the authority wanted robust improvements to its incident support, it turned to Visavvi to talk strategically and deliver technically.

It is essential that we are able to deal with incidents as swiftly and competently as possible and the new incident room with its state-of-the-art technology is really helping us achieve this. The new technology provides us with better site visibility, instant access to shared information and improved communication channels, resulting in increased response efficiency and ultimately customer satisfaction."

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