Sean Kennedy achieves PSNI Global Service Certification

PSNI Global Service Certification

Visavvi is delighted to announce that our Service Technical Manager Sean Kennedy has received PSNI Global Service Certification. This certification ensures that customers receive a standardised approach to service and maintenance support no matter where in the world they are located. With partners on 6 continents and more than 200 offices around the world, our membership of the PSNI Global Alliance is the fastest-growing private network of premier technology integrators and service providers.

“By having this certification process in place, our members’ customers can be assured they’re always going to get the same standardised, superior service from region to region, country to country" Chris Miller, Executive Director of PSNI Global Alliance.

Achieving the certificate

To become certified for Global Service, employees of the member company must pass an exam that demonstrates mastery of global audiovisual service levels and practices as outlined in the PSNI Global Services Handbook.

Skill areas include providing excellent helpdesk support, processes, and service tools as well as a standardised approach to communication, service delivery, reporting, and more. To ensure each service collaboration, whether for ad-hoc support or longer-term Managed Service support, adheres to PSNI Service practices, PSNI integrators provide peer reviews focusing on response time, information accuracy, and whether they met or exceeded expectations. 

“We’re excited that Sean has been certified for Global Service with PSNI on behalf of Visavvi”, said Ann Pickard, Group Services Director. “Sean is a valuable, experienced, and committed part of our service team, and this certification allows us to work in sync with other integrators so we can focus on the same goals for the best outcome for our clients regardless of location”.

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