“One of my strengths is that I have a deep and hard-earned understanding of what a customer really wants and needs and am able to use my creativity to create bespoke, appropriate offerings for each individual customer. I pride myself in always being honest (perhaps too honest at times!) and have to find, train, develop and bring the very best out of the great service engineers within our team.
“The proof, as they say, is in the pudding, as we have not received a single customer complaint in the last five years. In fact, it’s quite the opposite as the team receives constant praise on a weekly basis, making the Visavvi Service department the most successful aspect of the business. Over the past 17 years since the department became ISO 9001 accredited, we have never had a non-conformity and our Health & Safety record is impeccable.”