We currently have an exciting position for a helpdesk support engineer. Providing fault logging and technical assistance to our clients, you will use email, voice, video and remote support to take initial fault submissions and log support cases. You will be dealing with our global partners throughout the US and APAC regions, all of whom are English speaking.
Experience of AV, VC and IT equipment is essential for the role in order to offer the relevant advice. Excellent communication skills will be required. Taking full initiative, you will be thoroughly organised when logging and prioritising calls, whilst maintaining the relevant SLA and escalating where necessary. In addition to the core skills detailed above, we will provide training on specific equipment and processes as necessary for your personal development. This role will require working from home and will cover the UK out of office hours of 21:00-07:00.